Mission Statement

(Extract)

OUR GROUP
We recognise and realise the value and the potential of our Group for the purposes of operating efficiency, further development and, consequently, to ultimately ensure our long-term survival. We promote the seriousness of the Group amongst our employees and its importance in personal, economic and professional matters.

ESTABLISHMENTS
Our establishments market themselves externally in an independent manner.  By doing so, they contribute substantially to establishing our Group's image. They utilise the potential of the Group.

MARKET, GUESTS, SERVICES
We perform market and guest focus in our actions as an important element for the securement of our future. We show optimal appreciation of our guests, and offer them fair value in return.

EMPLOYEES
We expect that our employees reflect the commitment to their job and to 'their' establishment in their actions.
We display an all-embracing appreciation of our employees.
We work in the capacity of entrepreneurs with those persons responsible for operational units. We act as an important employer (trainee positions, etc.) in the context of our operational and financial opportunities towards our training remit.
We support and help our employees by way of our contribution towards initial and further training. We offer attractive professional training and development opportunities within the Group to motivated and suitable professionals.

MANAGEMENT
We appreciate the responsibility of management tasks and in turn also require that management tasks be taken seriously.
We stand by social responsibility towards our employees.

CIVIC COMMUNITY / CITIZENS
We are aware of the importance of our owners and of citizens and show respect and appreciation towards citizens.

PARTNERS AND COOPERATION AGREEMENTS
We shall be increasingly unable to meet the new needs of the market by ourselves. We shall therefore create the necessary frameworks for correspondingly broader cooperation agreements. We seek to be an equitable partner.
A balanced relationship between giving and taking is also part and parcel of this. Our behaviour as a partner is characterised by fairness and dependability.

INFORMATION PROVISION
The information we provide internally and externally is appropriate to needs and hierarchical level, and is provided in a timely manner.

ENVIRONMENT
We are permitted to live and work in an extraordinary, but also sensitive environment. We therefore treat it with respect in the actions we undertake.